Delivery, return and complaint procedure

PROCESSING OF YOUR ORDER

1. Your order has been placed.

2. The Improdent team processes your order and prepares your package for dispatch.

HOW TO SUBMIT A COMPLAINT ABOUT OUR SERVICE?

Contact our customer service via e-mail at info@improdent.be or call us at +32 57 46 95 14

DELIVERY COSTS

The delivery costs are specified on the overview page of your order.

No charges apply for deliveries within the Benelux with a minimum order value of € 150, VAT excluded.

RETURN CONDITIONS

IMPRODENT will accept returned goods only in their unopened and undamaged packaging and after prior written consent.

Under no circumstances may products showing signs of use and consumables with an expiry date be returned.

Goods must be returned within 15 days after invoice date.

Goods are always returned at the customer’s expense and risk. Improdent is not responsible for collecting goods that are returned.

IMPRODENT will charge an administrative fee of € 5 for each returned product if its order value is less than € 150.

If IMPRODENT has delivered the wrong product, it will be replaced free of charge by the correct item.

Following receipt and inspection of the returned product, IMPRODENT will issue a credit note. The delivery costs will not be credited if the order value of the product is less than € 150.

ANY QUESTIONS?

Please do not hesitate to contact our customer service if you have any further questions.

For those countries not listed in our webshop, please contact us via e-mail at info@improdent.be”